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Engine app will not launch
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Fri, 02/Jan/2015 4:49 PM |
Doug
50 Posts
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Suddenly the Engine on one of my Windows 7 work stations will not launch. The window appears for an instant and then quits. Usually if I restart the computer, this problem goes away, but in this case it is still happening even after multiple restarts. Any ideas what causes this? Thanks.
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Tue, 06/Jan/2015 5:23 PM |
Robin
1138 Posts
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Hi. Sorry for not seeing this sooner, I was out of town for the new year. Happy New Year everyone!
There is probably a stale lock file that was created by a different user account that is blocking the engine from starting. In the GUI, you can use the menu command (in Administrator Mode) System > Components > Remove Engine Lock File.
If it fails, it will tell you the error (probably a permission issue). You can try manually erasing the lock file from the machine folder. Use the menu command System > Smedge Files > Browse the Machine Folder. In the Explorer window tat opens, go inside the "SmedgeEngine" folder and remove the "SmedgeEngine.lock" file.
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Wed, 07/Jan/2015 1:42 AM |
Doug
50 Posts
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Thanks for the suggestion. I learned this morning that Office 2007 was installed on the machine last week. We uninstalled the Office suite, and now Smedge Engine launches correctly.
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Wed, 07/Jan/2015 3:39 PM |
Robin
1138 Posts
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Hmm, that's interesting, but with such an old version of Office, it's hard to know where the problem or conflict could lay. If you want me to take a look sometime, let me know.
Thanks,
-robin
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