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> Forum Home > Support > Renders sent complete. Can't find files

  Fri, 22/Sep/2017 7:55 AM
1 Post

Maya 2017
Windows 10
Latest version of smedge

We use smedge everyday and sometimes this issue happens. We will send the project to smedge and it renders, seems to work fine with no errors in the log. But the files are NOT in the folder I designated. I simply cannot find them at all.

I tried exporting the MAYA file and importing that into a new scene (no good)

Edited by author on Fri, 22/Sep/2017 7:56 AM
  Tue, 03/Oct/2017 2:04 PM
1136 Posts

When you see issues like this, a good way to start to track down the issue is to look at the captured output from the renderer. You can do this in the Job History list, by right clicking on a history element and choosing "View Process Output".

Maya should say where it saved the files somewhere in the output. If it is in the wrong folder, you can find it that way, and if there is no output saved, the issue is probably in the scene.

If you cannot find anything, try sending the captured output to and describe the issue you are seeing and we may be able to help you find the issue.

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